Shipping Policy

The following terms describe how Owala manages purchases and customer requests.

Processing, transit, and tracking

Orders are typically processed within 1–2 business days. After dispatch, standard transit generally takes 4–6 business days. Weekends and United States federal holidays are not business days. Tracking information is sent to the email used for the order after the carrier accepts the parcel.

Address and delivery concerns

Contact us as soon as possible if an address is incorrect. We cannot guarantee a change after dispatch. If tracking is delayed or an order appears lost, damaged, or delivered incorrectly, send us the order number and tracking details so we can investigate with the carrier. Delivery estimates are not absolute guarantees.

United States delivery

Owala ships to addresses within the United States. Standard Shipping is free for US orders.

Contact details

Store: Owala
Email: Support@Owalwx.shop
Phone: (405) 442-0397
Postal address: 77 New Hampshire Ave, Portsmouth, New Hampshire, 03801, United States